Privacy Policy

Broker Support Solution Pty Ltd ACN 864 271 869

Effective Date: [Insert Date]

At Broker Support Solution Pty Ltd ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information with transparency, care, and integrity.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services.

1. What Personal Information Do We Collect?

We may collect the following types of personal information:

  • Your name, email address, phone number and contact details
  • Business information, including broker license or ABN/ACN
  • Payment details (if you engage our services)
  • Information you provide via forms, applications or email communications
  • Technical data such as IP address, browser type, location, and device information when you visit our website

2. How Do We Collect Your Information?

We collect your information in a few different ways:

  • When you fill out a form on our website
  • When you contact us by phone, email or social media
  • When you register for an event or service
  • When you browse our website (via cookies and analytics tools)

You may choose not to provide personal information to us, but it may limit our ability to provide services to you.

3. Why Do We Collect It?

We collect your personal information to:

  • Respond to your enquiries and requests
  • Provide our services to you and manage our client relationship
  • Send you important service updates, event invitations, or newsletters (you can unsubscribe at any time)
  • Improve our website and services through usage analytics
  • Comply with legal obligations or resolve disputes

4. Who Do We Share Your Information With?

We never sell your personal information.

We may share your information with:

  • Our staff and authorised service providers (e.g. IT support, marketing platforms, CRM systems)
  • Legal, accounting or regulatory bodies as required by law
  • Third-party partners, where necessary to provide our services (and only with your consent where required)

All third parties are required to protect your data in line with Australian privacy laws.

5. How Do We Store and Protect Your Information?

We take reasonable steps to protect your personal data from misuse, interference, loss, unauthorised access or disclosure.

Your data may be stored electronically on secure systems and protected by:

  • Passwords and firewalls
  • Data encryption
  • Secure access protocols

If we no longer need your personal information, we will take steps to destroy or de-identify it in accordance with Australian Privacy Principles (APPs).

6. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to improve user experience and analyse site traffic.

Cookies may collect information like your IP address, browser type, and how long you stay on a page. You can disable cookies in your browser settings, but this may impact functionality.

We may also use Google Analytics or similar tools to better understand how users interact with our site.

7. Accessing and Correcting Your Personal Information

You have the right to access and update your personal information at any time.

To request access or correction, please contact us at the details below. We may need to verify your identity before providing access.

8. Your Privacy Rights

As an Australian resident, you have rights under the Privacy Act 1988 (Cth), including:

  • The right to know what information we hold about you
  • The right to request corrections
  • The right to complain if you believe we have breached your privacy

If you have a complaint, please contact us first so we can resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

We encourage you to check this page regularly to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Broker Support Solution Pty Ltd
ABN 648 271 869
📧 Email: partners@brokersupportsolutions.com.au
📞 Phone: [Insert phone number]
🌐 Website: www.brokersupportsolutions.com.au

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