At Broker Support Solutions, we understand the importance of privacy. We are committed to protecting your personal information and your clients' data. This Privacy Policy details how we handle and use personal information, ensuring we comply with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth)
This section describes the types of information we collect and how we utilize it to provide our services.
As part of providing you with our broker support solutions, we need to collect and hold certain personal information about you and your clients. This helps us provide you with the services you've requested.
We use this personal information solely for the purposes outlined in our Supply of Services Agreement, specifically for loan processing and ADMIN support services.
Your information enables us to provide you with timely service updates, manage your ongoing service delivery (including project details and invoicing), and, with your agreement, share relevant promotional offers.
To continuously improve our support and address any concerns, we may use your information internally for service analysis and problem resolution.
We protect your information as described here.
Broker Support Solutions retains personal information only for the duration necessary to fulfill the purposes for which it was collected, or to adhere to applicable legal or ethical reporting and document retention requirements. Data is stored on secure external online servers provided by our software partners. While we implement robust security measures, you are responsible for maintaining the security of your personal login credentials. Access to your information is restricted to your designated assistant/case manager and their associate, as authorized by you. In the event an external auditor requires access for a compliance audit, you will be promptly notified.
To whom might we disclose your information?
Broker Support Solutions maintains a strict policy against the sale, trade, or rental of personal information belonging to our clients or their clients.
For the purposes of delivering our services, we may disclose and obtain personal information from organizations including, but not limited to, banks, financial institutions, valuation firms, real estate agencies, legal practitioners, information technology service providers, loan processing companies, bookkeeping services, and mailing organizations, in accordance with the Privacy Act 1988.
We may also disclose personal information in response to legal obligations or under exceptional circumstances permitted by the Privacy Act 1988.
It is possible that some recipients of personal information may be located outside of Australia. While a comprehensive list of all recipient countries is not practicable, likely locations include the Philippines, United States and India. We implement reasonable measures to ensure that overseas recipients adhere to Australian privacy standards.
Learn how to review and update your personal information here.
By calling (Number) and providing enough information to allow us to identify you, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
You may complain to us about a breach of the Australian Privacy Principles by writing to our address listed on our website (https://www.brokersupportsolutions.com/). We will review your complaint and notify you within 48 hours of outcomes of such review.
You may opt out of receiving promotional communications from us by using the unsubscribe link within each email or emailing us to have your contact information removed from our promotional email list or registration database. Although opt-out requests are usually processed immediately, please allow ten (10) business days for a removal request to be processed. Even after you opt out from receiving promotional messages from us, you will continue to receive messages from us regarding our services.
Marketing and promotional communications.
Subject to obtaining your explicit consent, Broker Support Solutions may, from time to time, communicate with you regarding services that we believe may be of interest to you as a client or potential client. Such communications may be delivered via postal mail, telephone, electronic mail, or short message service (SMS).
The Broker Support Solutions website.
The Broker Support Solutions website may include hyperlinks to external websites. We do not assume responsibility for the privacy policies or compliance with Australian Privacy Principles of these third-party websites.
Your agreement to our privacy policy.
Your engagement of Broker Support Solutions for loan processing, bookkeeping, financial control, and administrative services, as defined in the Supply of Services Agreement, constitutes your agreement to the collection, use, and disclosure of your personal information, including potential transfer to overseas recipients, as outlined in this Privacy Policy.